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1. Tenant Guide

We want to make the process of renting as simple as possible, and that begins with you taking a little time to understand the process.  Knowing your responsibilities as well as those of your landlord and letting agent helps to eliminate any confusion down the line.  Our tenant guide explains the process step by step.

2. Securing a property

Once your offer has been received no further viewings on your chosen property will take place unless the landlord declines to accept you as a tenant. There may be other letting agents also marketing this property, therefore some decisions will be beyond our control.  Once you have paid the holding fee you can secure the property for up to four weeks.

We may hold the property for up to four weeks; however, after two weeks, the first month’s rent will be payable. This is non-refundable if you withdraw your application. Two weeks thereafter, the bond will require payment in full.

3. Utilities

All the utilities associated with your rental property are your responsibility.  Upon your tenancy being agreed you will need to contact all the utility providers to transfer the accounts into your name and confirm the services are connected.

Take meter readings as soon as possible and inform us within the first 48 hours of moving in.  Please don’t forget to do this, otherwise it could result in higher bill charges and we can’t accept responsibility for discrepancies.




An inventory will be undertaken prior to the start of your tenancy, this is a complete breakdown of the condition of the property and its fixtures and fittings.  When you move in, it’s essential that you go through this document thoroughly and let us know immediately should you believe there are any discrepancies.  It is this document that will be used to confirm the condition of the property at the end of your tenancy, so it’s worthwhile making sure it’s correct from the start so there are no problems at the end.  You have 7 days from the start of your tenancy to check the inventory of your property.


Prior to moving in you need to obtain contents insurance; this is a legal requirement and we will need a copy as part of your tenancy agreement.  We can always help you if you’re unsure of what you need.  We work alongside Tenant Shop, they can assist you with utilities and all the insurances you need.


Before the start of your tenancy make sure that all monies are paid and in cleared funds prior to moving in.  Your rent is to be paid via standing order during your tenancy; failure to do so will be seen as a breach of your tenancy agreement.  You must pay your council tax direct to the local authority, and this is non-negotiable.

End of Tenancy

You are required to give two months’ notice in writing for fixed-term tenancies.  We know you understand that the property should be returned in the same condition as it was found.

Should you need to leave the tenancy early, please email


Final Inspection

At the end of your tenancy, it is your responsibility to return your property in the same condition as you had found it.  Your inventory will be a great resource to enable you to check the condition of the property when you moved in.  A final inspection against the inventory will be undertaken when the property has been vacated, if all is acceptable your bond will be released.


We always try to ensure that our landlords’ properties are consistently let.  This being the case, if you’re planning to renew your tenancy you need to inform us during month four or ten.  This will ensure that your renewal is seamless and you don’t miss your opportunity to stay where you are because we have let the property to someone else.


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Moss Properties Registered in England.  Company No: 05737312.  Registered Office Address: White Rose Retail Centre, White Rose Way, Doncaster, DN4 5FT  VAT Registration No: GB 911 4711 56