1. Tenant Guide

We want to make the process of renting as simple as possible, and that begins with you taking a little time to understand the process.  Knowing your responsibilities as well as those of your landlord and letting agent helps to eliminate any confusion down the line.  Our tenant guide explains the process step by step.

2. Securing a property

Moss Properties can hold a property once the Holding fee has been paid and move in date confirmed within 15 days (unless extended) or up to a period of 4 weeks. After 2 weeks you will need to pay the first month’s rent (which will be non-refundable if you decide to withdraw your application) after a further 2 weeks you will be required to pay the bond. Moss Properties will not hold a property longer than 4 weeks unless this has been agreed by us prior to securing the property.

3. Utilities

All utilities (gas, electricity, water, fuel, oil, cesspool, septic tank, telephone & council tax) – are the responsibility of the tenant including connection of the phone line throughout the fixed tenancy, periodic tenancy and early termination process. 

Take meter readings as soon as possible and inform us within the first 48 hours of moving in.  Please don’t forget to do this, otherwise it could result in higher bill charges and we can’t accept responsibility for discrepancies.




An inventory will be undertaken prior to the start of your tenancy, this is a complete breakdown of the condition of the property and its fixtures and fittings.  When you move in, it’s essential that you go through this document thoroughly and let us know immediately should you believe there are any discrepancies.  It is this document that will be used to confirm the condition of the property at the end of your tenancy, so it’s worthwhile making sure it’s correct from the start so there are no problems at the end.  You have 7 days from the start of your tenancy to check the inventory of your property.


The tenant should maintain a minimum of liability insurance to protect against accidental damage to the landlord’s fixtures and fittings. The tenant agrees that the insurance held by the landlord does not cover the tenant’s own belongings. We recommend that the tenant takes out insurance to protect their own contents. The Landlord grants the tenancy of the property to the named Tenant upon the condition that the Tenant holds insurance that the Landlord or his Agent considers adequate to protect up to £2,500 against accidental damage caused by the Tenant to the contents, furniture, fixtures and fittings at the property as described in the inventory. You will provide a copy of tenant’s liability insurance as a minimum 48 hours prior to your move in date.


Please note that all monies must be paid in cleared funds 3 days prior to the start of the tenancy. Your rent will be due on the first of each month, if you move in before the 15th of the month then you will pay up to the end of that month. If you move in on or after 16th then you will pay rent to the end of that month plus one full month’s rent. This must be paid by bank transfer; Credit/Debit card payment can also be made. During your tenancy all rents must be paid via standing order as part of the Terms and Conditions of your tenancy agreement. Failure to pay by direct debit or standing order will be a breach of your tenancy agreement.

End of Tenancy

Two Months’ notice will be required in writing prior to vacating the property; this only applies to Fixed Term Tenancies and will not apply to an early termination. Your property must be returned to Moss Properties in the same condition as you took the property on, failure to meet this condition will result in Moss Properties organising external contractors to undertake the work and the outstanding balance will be deducted from your bond. Termination notices sent to terminations@mosspm.co.uk


Final Inspection

At the end of your tenancy, it is your responsibility to return your property in the same condition as you had found it.  Your inventory will be a great resource to enable you to check the condition of the property when you moved in.  A final inspection against the inventory will be undertaken when the property has been vacated, if all is acceptable your bond will be released.


We always try to ensure that our landlords’ properties are consistently let.  This being the case, if you’re planning to renew your tenancy you need to inform within month 3 or 9 of their agreement renewal. This will ensure that your renewal is seamless and you don’t miss your opportunity to stay where you are because we have let the property to someone else.

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Moss Properties Registered in England. Company No: 05737312. Registered Office Address: White Rose Retail Centre, White Rose Way, Doncaster, DN4 5FT VAT Registration No: GB 911 4711 56

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