Renting with Moss Properties

At Moss Properties, we aim to make renting your new home as straightforward and stress-free as possible. Whether you're renting for the first time or have moved before, our experienced team will guide you through every stage of the process.
Understanding what to expect, along with your responsibilities and those of your landlord and letting agent, helps ensure a smooth tenancy from start to finish.
The following is a step-by-step guide to help you understand the rental process.
 

1. Viewing & Application

Once you have viewed a property with us and would like to proceed with an application, our team will contact you to begin the next stage.
All applications are completed electronically through our secure third-party referencing platform.
You will be asked to:
Holding Deposit
The holding deposit secures the property while your application is being processed and removes it from the market, subject to satisfactory referencing.
The property will normally be reserved for up to 7 days while referencing is completed.
 

2. Referencing

Once registered, you can begin uploading your supporting documentation for referencing.
To help us progress your application as quickly as possible, please submit all requested documents promptly.
Our team monitors applications daily and will contact you if any additional information is required.
Important:
If referencing is not completed within 7 days, the landlord may decide to return the property to the market and the holding deposit may be retained in accordance with the agreed terms and conditions.

 

3. Referencing

Once all applicants have successfully completed referencing, the application will be submitted to the landlord for final approval.
Following approval, we will contact you to confirm your move-in date and provide details of the next steps.
 

4. Tenancy Agreement & Move-In Payments

Once your application has been approved:
Once the tenancy agreement has been signed by all parties and, including Moss Properties on behalf of the landlord, it becomes legally binding.
At this stage, any remaining move-in monies, including rent, must be paid before your tenancy start date.
 

5. Moving Into Your New Home

Your move-in appointment will usually take place at our office on the day your tenancy begins.
We will arrange a convenient appointment time with you once your move-in date has been confirmed.
Our team will ensure you have everything you need to begin your tenancy with confidence.

6. During Your Tenancy

Utilities & Council Tax
Unless otherwise stated within your tenancy agreement, tenants are responsible for all utility accounts and services, including:
Meter Readings
Please take meter readings as soon as possible after moving in and provide them to us within 48 hours of your tenancy starting.
This helps ensure accurate billing and avoids disputes with utility providers.
Inventory
Where agreed by the landlord, an inventory will be completed before your tenancy begins.
This document records the condition of the property, including fixtures, fittings and contents.
When you move in, please review the inventory carefully and notify us immediately of any discrepancies.
You have 7 days from the start of your tenancy to check and comment on the inventory.
The inventory will be used when assessing the property's condition at the end of the tenancy, so it is important that it accurately reflects the property's condition at move-in.
Insurance
The landlord's insurance does not cover your personal belongings.
We strongly recommend that all tenants arrange suitable contents insurance to protect their possessions.
In addition, tenants are required to hold liability insurance that provides a minimum of £2,500 cover for accidental damage caused to the landlord's fixtures, fittings, furniture or contents.
Proof of liability insurance must be provided at least 48 hours before your move-in date.
7. Payments
 
Holding Deposit
A holding deposit equivalent to one week's rent is payable when submitting your application.
Tenancy Deposit
Once referencing has been completed and approved, the remaining tenancy deposit balance will become due.
Rent
Following completion of the tenancy agreement, any pro-rata rent due must be paid in cleared funds at least 48 hours before your move-in date.
Thereafter, rent will be payable on the 1st of each month as specified within your tenancy agreement.
Payment Methods
All payments must be made via bank transfer using the details provided by our team.
Please note that we do not accept:
8. Ending Your Tenancy
If you wish to end your tenancy, written notice must be provided by email to:
terminations@mosspm.co.uk
Notice must be served in accordance with your tenancy agreement and is a minimum of two months, ending in line with your next rent payment date.
Once notice has been received, our team will contact you to explain the next steps and guide you through the move-out process.
Final Inspection
Upon vacating the property, it should be returned in the same condition as recorded within the inventory, allowing for fair wear and tear.
A final inspection will be carried out after you leave.
Any cleaning, damage, missing items or other breaches of the tenancy agreement may result in deductions from your tenancy deposit.
 
9. Rent Reviews
 
To ensure rent remains in line with current market conditions, your tenancy may be subject to a rent review after 12 months, or where the rent has remained unchanged for a minimum of 12 months.
Should a rent review be proposed:
Our team will always communicate openly and professionally throughout the process and will be available to answer any questions you may have.

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Moss Properties Limited Registered in England. Company No: 05737312. Registered Office Address: White Rose Retail Centre, White Rose Way, Doncaster, DN4 5FT VAT Registration No: GB 911 4711 56

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