Emergency call-outs are very costly for your Landlord. Please see some examples below of what is considered as a REAL EMERGENCY or a NON-EMERGENCY.

Moss Properties Emergency Engineer: 07828 118082.

Gas leaks - Call Transco immediately on 0800 111 999.

*Please note a charge of £75 + VAT per hour will be chraged for a non emergency call out.

Non emergency call out: please complete the form below and we'll contact you as soon as possible to let you know how we intend to resolve the problem.

Examples of real emergencies:

Gas leaks - call Transco immediately on 0800 111 999.
Water leaks which can't be stopped by turning off an isolation valve/ stop tap.
Burglaries which require doors or windows securing.
Locked out of the property due to faulty/collapsed lock.
Boiler breakdowns in extreme weather conditions.
Electrical wiring/installations causing sparking or shocks. 

Examples of non-emergencies:

Blocked drains or sinks.
Lost Keys - A spare key maybe available or a lock chnage will be required - we will charge an emergency call out charge and materials.
Broken kitchen appliances.
Blown fuses or bulbs.
Boiler breakdowns in mild weather conditions.

Any other remedial faults.